Review & Renew

Strategic Review of service models across care and support and housing organisations.

 

Department and staffing restructures.

 

Review policy, procedures, strategy updates.

 

Mystery Shopper Exercises and Customer Experience Reviews.

 

Commissioning & Decommissioning of services. 

 

“Mike is a problem solver, has the ability to challenge traditional thinking to improve and change both teams and organisations.  Mike is a dedicated professional, able to think strategically alongside delivering improved performance. Mike is a valued sounding board, both objective and supportive”.

Mike Shepherd Development & Regeneration Director Sentinel Housing